Review Time
I work for a company that worked with ShipMonk years ago and at one point we decided to switch 3PLs in an effort to stay more local to our business. Unfortunately, that didn’t work out — and it quickly reminded us how great your company truly is. We brought our business back, and honestly, you’re even better than you were before.
We haven’t looked back since returning, and Anthony from the Florida office has been absolutely amazing. His support, professionalism, and dedication go above and beyond. We truly couldn’t imagine working with anyone else.
We hope you like us, because you’re stuck with us!
I work for a company that worked with ShipMonk years ago and at one point we decided to switch 3PLs in an effort to stay more local to our business. Unfortunately, that didn’t work out — and it quickly reminded us how great your company truly is. We brought our business back, and honestly, you’re even better than you were before.We haven’t looked back since returning, and Anthony from the Florida office has been absolutely amazing. His support, professionalism, and dedication go above and beyond. We truly couldn’t imagine working with anyone else.We hope you like us, because you’re stuck with us!
We use them for our 3rd party US domestic warehouse. They have pulled shipments incorrectly (shipped wrong item), and in my experience it takes them 4 working days to ship a UPS package, even if its air freight. they have no way to escalate an issue, and I have found no one that will be accountable for any mistakes or attempt to expedite. Might as well talk to a wall.
I'm currently a customer at shipmonk.They send the stuff out and it works. However they are expensive, but the cost for me of changing to someone else now is too big, as I have large inventory.Also, their customer service is very often not very helpful. They are polite, but really now very helpful most often. One customer service agent can say one thing and another say another thing. Suddenly I'm told something is not possible (international return label) even though it's always been at an extra cost (not sure if they removed it or the service person just dosen't know the procedures). Honestly what I dread most in my own business is solving issues with shipmonk, because it feels like all the work is on me, and the "customer support" often does not really feels like support. It's also hard to get claims approved, even though I only submit legit claims. Edit: changed this from a 2-star review to a 1-star review due to customer service still being unhelpful and not able to help with ordinay requests. Also, I've made a transfer from an US shipmonk warehouse to their EU one. The customs in EU says the courier or shipmonk center have the actions available to get the transfers moving, despite that Shipmonk refuses to take responsibility. My transfer have been stuck for 2+ months now and we've had customers cancelling their order and leaving bad reviews due to the long waiting time.If I where to find a new shipment center, I WOULD NOT CHOOSE SHIPMONK!
Shipmonk makes shipping products seamless and easy. I had the pleasure of working with Amanda Jones with my account- my experience was first class with her. I was heard when needed to tackle some challenges and met with caring solutions. Overall, the experience was warmly human, efficient and pleasant!
horrible. i've had bad experiences with 3PLs before, but these guys can't pack appropriately and much of the product was damaged. they also apparently dont know how to pack pallets and damaged more product in the moving process. Their kitting (prepping product) is a nightmare. Better off shipping in-house.
We scheduled a discovery meeting with ShipMonk to explore U.S. fulfilment for our upcoming product launch. After spending considerable time preparing detailed responses to their pre-meeting questions, we received an automated email less than 30 minutes before the scheduled call, abruptly cancelling the meeting and stating that ShipMonk “wasn’t a fit” because we are still in the planning stage.There was no personal communication before the cancellation — just a generic AI-generated message. Only after I expressed my frustration did a representative respond to apologise, but by then the damage was done.For a company that markets itself as a growth partner, this was extremely disappointing. Funded, pre-launch brands like ours need to plan fulfilment well in advance. Being screened out by automation for not being an “immediate-revenue” client is shortsighted and unprofessional.What’s most concerning is what this implies about ShipMonk’s overall model — if prospective clients are managed by AI filters rather than real human relationships, what happens once you’re an active customer? We’ve completely lost confidence in ShipMonk’s ability to provide consistent, human-centred service or long-term partnership.If you’re evaluating fulfilment providers, be aware that ShipMonk’s process appears heavily automated and dismissive of brands still in their planning phase. Our experience was enough to walk away entirely even when their account manager tried to salvage the call, why would anyone do business with a company which operates in such a way is beyond me.
I rated ShipMonk five stars for their excellent service. From the introduction call to the onboarding process, everything was smooth. I truly appreciate Anderson for helping me set up my account and guiding me through each step. With ShipMonk by my side, I feel confident growing my e-commerce business and completely worry-free about fulfillment. I highly recommend their services.
Shipmonk is the worst shipping partner I’ve ever worked with. They take no responsibility for lost packages, and the chance of successfully claiming compensation for a lost order due to their fault is only about 2%.If an order is marked as “in transit,” you can’t file a claim — and it can stay “in transit” for 60 days, after which they refuse to process any claim. Even delayed or lost shipments are still shown as “in transit”…Overall, I strongly advise against working with this company. They are completely irresponsible.
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ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.See more
