I'm currently a customer at shipmonk.They send the stuff out and it works. However they are expensive, but the cost for me of changing to someone else now is too big, as I have large inventory.Also, their customer service is very often not very helpful. They are polite, but really now very helpful most often. One customer service agent can say one thing and another say another thing. Suddenly I'm told something is not possible (international return label) even though it's always been at an extra cost (not sure if they removed it or the service person just dosen't know the procedures). Honestly what I dread most in my own business is solving issues with shipmonk, because it feels like all the work is on me, and the "customer support" often does not really feels like support. It's also hard to get claims approved, even though I only submit legit claims. Edit: changed this from a 2-star review to a 1-star review due to customer service still being unhelpful and not able to help with ordinay requests. Also, I've made a transfer from an US shipmonk warehouse to their EU one. The customs in EU says the courier or shipmonk center have the actions available to get the transfers moving, despite that Shipmonk refuses to take responsibility. My transfer have been stuck for 2+ months now and we've had customers cancelling their order and leaving bad reviews due to the long waiting time.If I where to find a new shipment center, I WOULD NOT CHOOSE SHIPMONK!
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ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.See more
