Shipmonk is the worst shipping partner I’ve ever worked with. They take no responsibility for lost packages, and the chance of successfully claiming compensation for a lost order due to their fault is only about 2%.If an order is marked as “in transit,” you can’t file a claim — and it can stay “in transit” for 60 days, after which they refuse to process any claim. Even delayed or lost shipments are still shown as “in transit”…Overall, I strongly advise against working with this company. They are completely irresponsible.
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ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.See more
