I honestly didn't even know a service like this existed until I needed it. I was trying to get two Wusthof knives from Australia that I couldn't find anywhere in the US to complete a set I've been building. Shippn was the answer.
The process was seamless from start to finish. My host did exactly what she was supposed to do and did it well. No complaints there.
The moment that actually impressed me was when the shipment got flagged because it involved knives. Instead of just shutting it down, they engaged with me. I pushed back, pointed out that kitchen knives weren't on the prohibited items list, and they looked into it, confirmed I was right, and we moved forward. Got insurance on it too. Package arrived faster than I expected.
That's the kind of service that builds trust. They could have just said no. They didn't. Will absolutely use Shippn again.
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