Review Time
Few choices, expensive shipping and ipmort duties / fees: they ask me to pay 70$ for insurance which I did not want and was not included in initial shipping costs; they overestimate import duties and taxes and don't let me choose to pay them at delivery (DDU, delivery duties unpaid), which was an option on the website, but was greyed out / not applicable for the cheapest carrier (FedEx). The other one that has the DDU option active is DHL but the shipping costs twice as much... no thanks. No UPS option or other couriers.
They contraddicted themselves on those 2 points in their emails as well (I had received an email in which they stated that insurance was RECOMMENDED not forced and that any import duty would not be included in the shippimg price and would only be paid at the delivery... then they wanted me to pay duties in advance to be able to choose the cheap shipping option and the insurance became mandatory. What a joke). The customer service wasn't helpful at all: they just contraddicted themselves and kept saying that insurance is compulsory and FedEx doesn't offer DDU option. They offered me NO ddu cheapa alternative.
They want me to pay 1200$ of duties (+350$ shipping) on a 3500$ purchase... ludicrous.
Super easy process and Vincenzo was more than helpful! I was avidly looking for an item that was only available in Italy. Item was purchased and shipped in a timely manner without any issues! Great service!
It was very seamless and efficient from start to finish; the process was easy to place my order with the local buyer who arranged purchase of my item very quickly, with prompt shipping all the way from Australia to the U.S. This service was a great assistance with securing a very hard to find item only available in Australia, and I would definitely use Shippn again.
I wasn't sure how to order from Shippin but It worked out great!! My host was wonderful and we received the order in 8 days due to the winter storms!! Very Happy with their service and the respond time to get back to me with answers to my questions!! I Highly recommend this service!!!
Last year, I rated the service highly due to a successful delivery despite some challenges. Unfortunately, this time has been quite frustrating. The entire process stretched over three months, from early October to late December. Additionally, I received inconsistent information about a supposed policy regarding my item (a powdered drink) being prohibited, which I was not informed of at the beginning. Moreover, the item was undeliverable to the host, forcing me to restart the process in late October. Finally, the shipping fees were significantly higher than last year's, even though the package was only slightly larger and heavier; the cost increased to three times what I paid before. While I could have checked beforehand, I assumed the price would be relatively similar. Ultimately, receiving my package was overshadowed by these frustrating issues, leading me to decide against using their service again.
I've been using this service to buy from an EU store that doesn’t ship directly to my country. The parcel had to stop in another EU country, and the host was excellent—very communicative and quick. Overall, the service worked as expected, though the website could be simpler, and the pricing was slightly different than initially indicated.
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