I am formally lodging a complaint regarding the ongoing delivery and pickup issues encountered by my business while using the services. Regrettably, not a single shipment has been completed without requiring numerous follow-ups with customer support. Each delivery and pickup is delayed, leading to operational stress and dissatisfaction among customers.
I must also point out a very serious concern: false delivery attempts by the delivery partners.
In one particular instance:
The delivery executive recorded attempts without actually trying to deliver.
The customer confirmed (during a three-way call with support) that the delivery executive was not responding to calls and insisted on meeting outside the customer's reachable area.
The delivery executive never showed up at the agreed location.
The following day, once again, calls went unanswered by the delivery executive.
Due to this ongoing negligence, the customer canceled the order after receiving a WhatsApp message stating failed delivery attempts.
After the cancellation, I reached out to the customer and persuaded them to accept the order. When I escalated this to support, I was assured that:
The order would be delivered
Strict measures would be taken against the delivery partner
However, nothing was executed. The order was never delivered, and no corrective actions were evident. This led to financial loss and harmed my business reputation.
Such a level of service is unacceptable for any business that depends on timely and reliable logistics. If these issues remain unaddressed, it will be impossible to continue operating with the service.
I strongly urge you to:
Investigate false delivery attempts thoroughly
Implement strict measures against negligent delivery partners
Enhance accountability and transparency in delivery status updates
Based on my experience, I would recommend that other businesses consider alternative logistics providers if service quality does not improve.
I request a written response and a clear resolution plan at the earliest.
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