I am experiencing extremely poor service from courier companies lately, which clearly shows that Shiprocket does not care about its customers at all. Because of this incompetence and negligence, I am actively losing clients, damaging my business and reputation. This level of service failure is unacceptable.
This courier company operates with zero accountability and complete incompetence. Pickups are endlessly delayed, and when a shipment is finally picked up, it sits “in transit” for days with no real movement. Fake delivery attempts are routinely marked, falsely claiming the customer refused the order. I personally contacted the customer, who confirmed that no one called, visited, or even attempted delivery.
The tracking page provided by Shiprocket is completely misleading and unreliable—it does not reflect the actual status of shipments. On top of this, I have lost multiple packages during transit, and there has been absolutely no resolution, no compensation, and no ownership taken by the courier or Shiprocket.
This level of service is unacceptable, unprofessional, and damaging to businesses that rely on timely and honest deliveries. If you value your shipments and your customers, stay away—this system is broken and clearly does not care about sellers or buyers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shiprocket is India’s best e-commerce logistics software providing automated shipping solutions.
