I had a very frustrating experience with Shiprocket support.
Even though I have the shipment number and full tracking details, every time I contact support the ticket gets automatically closed without any proper investigation or solution. I only receive repeated replies saying they are not responsible and that I should contact the seller.
However, I can log in to their website using my mobile number and clearly see the tracking status showing “To Be Shipped / To Be Dispatched”. All shipment details are available in their system. I even shared screenshots as proof, but no one checks them and the ticket is immediately closed.
No matter how many times I reopen the ticket or send emails, I keep receiving the same automated response. There is no real customer assistance and no logical explanation provided. Instead of helping, they simply avoid the issue by redirecting customers to the seller.
Very disappointing support experience. I request Shiprocket to properly review cases manually instead of auto-closing tickets without resolution.
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Shiprocket is India’s best e-commerce logistics software providing automated shipping solutions.
