Extremely disappointing experience using Shipways Kidderminster to purchase our home. Communication was poor throughout — emails were ignored on multiple occasions, leaving us in the dark during crucial stages of the process.We were explicitly told the property was not part of a chain, only to discover later that it was a serious misrepresentation that added unnecessary stress and delays. Additionally, we were given misleading information about why the seller changed solicitors, raising further questions about the transparency and professionalism of the service.The final straw came on completion day. After our funds had been transferred and the sale was legally complete, we were told by Shipways that we still couldn’t access the property for another hour because the seller was still inside the house. This level of disorganisation is completely unacceptable.Would not recommend and would strongly advise others to proceed with caution if considering this branch.
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