I placed my order on July 7 and expected my delivery within 3-5 working days, as stated on the confirmation. However, when I reached out to the Shiseido Customer Support Team on July 10 to inquire about my delivery date, I was told orders are expected to be sent by approximately next week.Here is the reply I received from Customer Service Shiseido"Thank you for taking the time to contact us and for your interest in SHISEIDO. We understand that you are inquiring about your order SUKxxxxxxxx, and we would like to inform you accordingly.We would like to inform you that due to a system-wide upgrade on our website, there will be a delay in processing orders. Currently, orders are expected to be send by approximately next week. This information has been available on our website since 20/06/2024. We appreciate your understanding and patience during this time.We understand that you may not have been aware of this delay, and we sincerely apologize for any inconvenience this may have caused.To accommodate this situation, we are offering you the option to cancel your order. Please let us know if you would like to proceed with the cancellation. Once we receive your confirmation, we will promptly cancel the order and reverse any charges.If you have any questions or need further assistance, please do not hesitate to contact us."****Really? Is this your customer service??? While I appreciate their point about the delivery information being posted on Shiseido's website since June 20, Shiseido should have informed customers about the delay when confirming their orders or a follow-up email to make their customers aware of the issue.After receiving my order confirmation, there was no update whatsoever. When I checked online, it still stated FREE—Standard ROYAL MAIL (within 3-5 working days). So, do you expect your customers to read through all the information and be responsible for the delay simply because they didn't read the information posted on your website?
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Shiseido Company, Limited is a Japanese multinational personal care company, that is a skin care, hair care, cosmetics and fragrance producer.
