Review Time
When I reached out to customer service regarding a long-delayed order, an unhelpful agent canceled it without my consent. There were no offers to track the order or expedite shipping. A brand that allows such poor customer service is not worth my time.
I’m quite let down by this company. I went to three stores seeking their new eye cream but found no testers or samples available. When I contacted them, they suggested I visit other stores instead. How is that helpful for a potential customer?
My son ordered sunblocks from the official website, excited about a complimentary gift that was advertised. When the package arrived, the gift was missing. Despite confirming my order, customer service stated that gifts are not guaranteed. This is the second time I've faced this issue, and for a premium brand, I expected better customer service. While the products are fine, the experience was disappointing.
After trying to order during a sale, I faced repeated errors at checkout. Despite checking my payment info and trying different cards, I ended up with pending charges but no order confirmation. Customer service was unhelpful, and I was told to wait three days to try again. I’m not a loyal customer, just someone willing to try a recommended product, but this experience has been incredibly frustrating.
My order was canceled because one product was out of stock, even though it’s available on their website. They informed me that the entire order had to be canceled due to this. I was told I would receive a discount code for my next order, but the whole situation left me frustrated and disappointed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shiseido Company, Limited is a Japanese multinational personal care company, that is a skin care, hair care, cosmetics and fragrance producer.
