Shiseido UK customer service team helped me resolve an issue with Serge Lutens (that brand being owned by Shiseido). I ordered goods from SL that were not delivered despite SL tracking saying they were. SL were totally unresponsive to numerous direct contacts. Shiseido themselves took on board the reputational damage and got the issue resolved immediately for me.
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Shiseido Company, Limited is a Japanese multinational personal care company, that is a skin care, hair care, cosmetics and fragrance producer.
