I visited the Shoe Palace in Coranado Mall, Albuquerque NM. (5-06-16) And it has got to be the worst experience of bad customer service I have yet to come across. I bought a pair of Kid Adidas for my daughter. The tag inside the shoe read $49.99 the tag on the outside of the box also stated $49.99. The clerk who rang me up who also happened to be the store manager charged me the incorrect price (54.99). I didn't know till I was outside the store, as soon as I did I turned around and went back into the store to let the same clerk/manager know of the error. And that's where everything went south. The clerk/manager proceeded to tell me that there was nothing she could do about it and that the "system" wouldn't let her correct the price, and that she would do "me the favor" of refunding my money. I then proceeded to tell her I wanted the shoes I didn't want a refund and that if her store was displaying a shoe for a particular price then the store had to honor that price. As it being it was the stores' mistake. The clerk/manager proceeded to argue with me for a good couple of minutes about how she wasn't going to honor the price displayed in a nasty condescending tone like I was the idiot. So I told her I wanted to talk to somebody at the Corporate office. She gets on the phone and "supposedly" calls Corporate office (if I had to put money on it I would say she didn't) She went called from the back room was gone less than a minute and miraculously upon her return she entered in something into her computer and she was able to override sale and honor the $49.99 sale. Needless to say I will NEVER shop there again! It was the stores mistake on pricing, personal in that store including store manager has a thing or to learn about customer service.
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