You're gonna wanna ignore the positive reviews and save yourself the wasted time and effort. Their Customer Service/Order Management Lead will pretend you're making it up and then ignore you. Been over a week and they haven't resolved the issue. ShoeShow/ShoeDept does not care whether your order arrives in its stock condition and intact. They routinely ship the shoes without the lids on their boxes so that they are exposed and loose in shipment (this also senselessly robs you of the opportunity to neatly stack your new box of shoes in your closet with all the other boxes that have their lids on them like they're supposed to). They pack the orders in very cheap shipping boxes with super cheap packaging tape so that the tape comes loose in shipment and the box is useless so it can't handle the weight of all the other packages that will be piled on top of it in transit on its way to you. So then when it gets delivered to you with the top of the box caving in and open with its contents openly revealed and the shoes now damp from having absorbed the abundant outdoor humidity and with it getting rained into, and you then have to take your own time and energy to notify customer service about it, and their lead customer service person will actually write you back confidently denying it, suggesting that something was piled on top of it (like they think you're making it up or like you damaged it yourself, or like they're too stupid to understand boxes get other boxes piled onto them in the UPS truck) and will tell you that they see nothing wrong with it and that you can ship them back at your own expense. As if everyone can just get up and go do that. Doing business with these people is not worth the hassle. They are not interested in an honest sales transaction and they do not care if you are not happy with the terrible job they do. They apparently think everyone is able to just get up and go return things to the store. Which, also -- I'm telling them this box got rained into, and they say it seems fine to them and take them back to the store??? So rather than believe the customer, they'll tell them to bring the "not damaged enough" shoes back to be sold to someone else. I've dealt with this kind of crap from them more than once in the past too, which is insane, because what kind of company shipping something as simple as shoes in 2024 can manage to repeatedly fail to seal a shipping box correctly??
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