Review Time
I placed an order for two pairs of flip flops. Exactly the same pair. I received one in good condition. The second pair came in with mismatched shoes. I contacted Nika Mullis at customer service and she asked for proof. I sent her a photo. She then sent me a shipping label - 2 days later - to return the mismatched shoes and told me that they would send out the shoes I ordered when they received my return. That is not how I expected this to be handled. My shoes should have already been on their way. Very bad customer service. Very unhappy with this company. Buyer beware!
I placed an order for two pairs of flip flops. Exactly the same pair. I received one in good condition. The second pair came in with mismatched shoes. I contacted Nika Mullis at customer service and she asked for proof. I sent her a photo. She then sent me a shipping label - 2 days later - to return the mismatched shoes and told me that they would send out the shoes I ordered when they received my return. That is not how I expected this to be handled. My shoes should have already been on their way. Very bad customer service. Very unhappy with this company. Buyer beware!
This company can carry more small sizes in the stores. Size 5 and 5.5 without me buying online and if they dont fit paying to have them restocked. Not my problem if they don't carry my Size so I shouldn't have to pay for them to restock. Ridiculous. The only local shoe store is in Marshall texas.
Dont ever shop online at this store!first the pictures are not clear and product specifications are misleading. I bought two purses thought they r good price, when they were recieved one of them was not as expected since there was only one picture for it on thier website, the other one was too small with a defective zipper!Ok, I regret buying them and wanted to return, I paid $12 for shipping hoping that they will waive the shipping fee as described in thier return policy!they recieved the product and refunded me the purses price but not the shipping fee!The problem is thier bad customer service whome I contacted many times to ask for the shipping fee and each time they have an excuse for not refunding that fee!one time they said why u did not send pictures!one time they said the items r not defective!I gave up but will never ever deal with them again.
First off, this is the first time I’ve heard of this place. I ordered a pair of shoes for my son because I knew he would love them and this was the only place I could find them. Without thinking, I put my card info in and placed the order. The receipt went to my spam folder, then it hit me, I never bothered to see if the site was legit. I looked up the reviews and saw everyone saying the order was cancelled after waiting, they take your money and never arrive etc. So, I felt like I took a loss and would wait it out a few weeks and call my bank. The shoes were on my porch literally 2 days later! Maybe it’s the stock of the shoes that everyone else is ordering, but I’m 100% satisfied with this company and delivery
I never had a problem until recently ordering with this company. Now they steal your money and cancel your whole order without refunding immediately. This is the holiday season and I need my money back. I will never shop here again in life. There is no way 5 pairs of shoes in all different sizes would all be out. This company is a scam now
Horrible company to work for. I was a former employee at 1711 Store and I’m still waiting on my paycheck for August.15,2025. I have been call payroll department and still haven’t received it til this day which is September.5,2025. Today I spoke with Jay Manning and he is very rude, disrespectful and make the company look worsted than what it is. They only pay keyholder $10 per hour and treat you like shit.
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