I tried to buy Shokz headphones during Black Friday, when they had their best promotion of the year.
However, their system wouldn’t allow my payment to go through.
I contacted support and followed every instruction — tried multiple payment methods, different banks, and kept working with their team in good faith.
This went on for over 3 months.
Despite all of this, the issue was never resolved.
Now their final response is simply:
“Buy the product at a physical store.”
No solution for the failed system.
No acknowledgment of the missed Black Friday opportunity.
No compensation for the time spent trying to resolve it.
At this point, it’s no longer about buying headphones.
It’s about how a company handles a clear issue on their side — and whether they take responsibility when a customer loses a real opportunity because of it.
Just sharing my experience so others are aware.
Thank you for your response.
I’ve already provided all relevant information and followed all instructions over the past several months, including trying multiple payment methods and working with your support team in good faith.
At this stage, the situation is already well-documented.
Could you please clarify what specific new information is required, and how this will lead to a different outcome than the one previously provided?
I would appreciate a clear and concrete resolution based on the full history of this case.
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