I am giving two stars because I did enjoy the openrun pro 2 headphones until they messed up. After the product messed up (the power button stopped working reliably) the warranty team communicated okay for a few back and forths before ghosting me for going on 3 weeks now.
I have the email chain to prove that I provided ALL relevant information even trying to help them improve the product by highlighting that this is the same issue I have had with two sets of this product. I should note that this set was a warranty replacement. And even though they acknowledged it was still under warranty…
no further communication just silence. It is enough to make me start trying other brands. It is not like we are supporting American business with products made in Vietnam where the minimum wage breaks down to less than a dollar an hour US. May as well pay the made in sweat shop prices if this company wont even stand behind their warranty.
I paid $180 for headphones I haven’t even enjoyed for a year collectively between the two pairs.
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