AVOID ONLINE PURCHASES FROM THIS BRAND. I have been a loyal customer for many years, buying through a major retailer without any issues. However, my recent experience buying online will be my first and last. I bought a dress during a sale, which was not a final sale item. When I attempted to return it, I was informed that refunds were not allowed and that I needed to exchange it instead. I proceeded with the exchange in good faith, hoping to find the perfect dress for my engagement celebration. When the exchanged dress didn't fit, I learned that I had no options because it was marked as final sale, despite the original item not being final sale and now being sold again at full price. The customer service displayed no flexibility, accountability, or interest in resolving my issue. Every reply was merely a repetition of policy, lacking any consideration for fairness or customer satisfaction. Given the price point of this brand, the online service is alarmingly inadequate. This experience has shattered my trust in the brand. Do yourself a favor. If you're considering buying online, think twice.
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