Wow, reading the reviews I see there are quite a few people whom have had bad experiences with the A24 shop. I guess my son and I have been lucky because we order quite a bit from them and the only issue thus far is when we ordered 14 zines and one came with a few torn pages and the others had messed up corners. Customer service gave us a 20% discount on 13 of them and reimbursed us for the torn issue. Everything else arrived on time and in perfect condition. I would say to anyone who is thinking of becoming a member or planning on making a purchase from the A24 shop would be to read the A24 terms and policies thoroughly, so you know how and when to cancel your membership, what the refund policies are and what happens if your package gets lost or damaged in the mail, etc. I make it a habit to learn these things no matter what company I am buying from, as that is my responsibility as a customer. Every company has different terms and policies regarding returns, lost packages and so on and if one hasn't bothered to read those before placing their order, then that person has no one to blame but themselves. Knowledge is power. That isn't to say that I agree that A24 has the best terms and policies because they don't, nor do I think they take care when packaging items either and so far our one interaction with customer service was pleasant and we have not experienced a missing package, so 4 stars is our rating for them at this point. If you do experience an issue with them, first make sure to read over the terms and policies that might relate to that issue (which as I mentioned, it is best to do this before ever joining or placing an order), then call customer service and see if they are willing to resolve your issue for you and if they are not helpful, ask for a supervisor next. If they are unable or unwilling to help, the next step is calling your bank to refute the charge (partial or full) if you received a damaged item or it went missing and you never received it, if you have a different issue you can skip this step. The final steps are writing reviews on Trustpilot and other websites as well as posting your experience on all of your social media sites. The last but not least step is to file a complaint with the BBB (Better Business Bureau. Most people will not bother to do anything but write reviews, but I can tell you that it is totally worth the time and energy it takes to do all of these things, because it not only helps inform others, it also helps make a difference and every time I have had to do this, my issue has been resolved, quite satisfactorily, I might add. **Just remember, you do need to read the terms and policies first before joining any membership or buying from any website.
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