BUYER BEWARE! My husband recently bought from the A24 merch line. To be specific, it was the hand from the "Talk To Me" movie. He had bought the hand back in September so that we could use it for the Halloween season. We FINALLY received it in late November. Although disappointed, we were willing to look past the drastic shipping time and simply hold onto it for next Halloween. When opening the merchandise, I saw a weird indentation on the top of the hand. I also saw a hole at the end of one of the fingertips. I put two and two together and realized IT WAS A BONG. Mind you, neither of us smoke. Our home is smoke free and we would've NEVER purchased something like this to begin with if we had known what it was. If they had disclosed exactly what this statue was intended for, we would've looked the other way and never have made the purchase.After realizing that it was indeed a bong, we reached out to customer service right away to quickly return the item. They said no. There was no explanation on their part as to why they wouldn't take back this brand new, unused, fresh out of the box merchandise. They simply wouldn't accept the return. I would've been willing to pay for the return shipping myself, but I wasn't even given that oppurtunity. This has been the absolute worst customer service I've ever had to endure. I'm writing this review to let others know to beware of this company as they clearly do not advertise the products as thoroughly as they should. They DO NOT accept returns of any kind, regardless of them lacking severely on their part. What a shame.
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