Expensive items and being ignored by customer service. Website automatically selected a non compatible disc version during my checkout.. when I received the disc and it wouldn’t play, I contacted customer service asking what was going on. They responded immediately, thanking me for my email ( weird) and then apologizing, saying they have a disclaimer about the different formats, and that per store policy I can’t return any opened package. Didn’t even ask to return.. I just asked what happened. So I checked my browser history and verified that the webpage automatically switched formats to the more expensive, less compatible version… and also verified that the link I initially followed should have selected the regular format.. I wrote back customer service trying to continue our conversation… they didn’t respond. I wrote again letting them know I checked the links and that they had automatically switched the disc formats when I ordered… no response. Wish I would have checked reviews first as they obviously have absolute garbage customer service based on every available review. Good movies that should never be bought directly from the company store. It’s companies like this that make eBay and Amazon so popular. Still blows my mind that such a big production company can have such terrible customer service. Would never purchase direct again, and whenever I discuss a24 films with somebody, I will be sure to share my review and all the other reviews that have similar stories ( which is all of them).
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