DO NOT WASTE YOUR TIME OR MONEY! I ordered two vinyls for my daughter for Christmas. They have been in transit from the same location for 11 days so far and have clearly been lost by the carrier. I contacted customer service, which is an absolute joke by the way, and was told I need to wait 14 days before they will do anything. I said that was unacceptable and requested a refund and was told I can’t get a refund because the items were already shipped. Now here’s the best part. They told me when I receive the items I can either refuse them or send them back for a refund. How can I refuse or return items that the carrier has clearly lost?! They also told me I should try contacting the carrier. The carriers will only talk to the shipper! How do they not know this?! Absolutely the most incompetent customer service I have ever encountered. Patronize this website at your own risk. And shame on Ariana Grande for not stepping in to fix this. The one star ratings are plentiful so it’s no secret how terrible this website is. Just goes to show how much these artists really care about their fans.
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