i ordered multiple albums from her recent drops and repressing. this was my second time purchasing the purple swirl variant of dangerous woman because last year it arrived black and gray- zero purple. i ordered again this year for it to somehow manage to be worse. two sides completely black and the back sides black and gray. not to mention my everything arrived ripped in the spine and the top and bent. christmas and chill has a huge rip on the top of it that goes all the way through the record jacket. plus it isn’t even the correct intro. i emailed and was told to use the self service portal for a refund- i don’t want a refund i want my items to be fixed especially since some of them won’t be repressed perhaps ever like christmas and chill and positions deluxe. i went to the self service portal and it’s talking about id get $15 less than what i paid for the record for my refund? i emailed them and asked why, they sent the same copy paste ai message not acknowledging anything i said. i said something else and again the same copy paste ai message not acknowledging anything ive said. been back and forth with this for 6 days now. i even asked multiple times can i please be forwarded to someone who can actually help me, got the same copy and paste email. over it, i filed a dispute with my bank. next day so conveniently a real person not ai emails me back offering to send me a replacement for dangerous woman. i asked her about the damaged items she sent me the same copy paste email about their bs self service portal. i told her im just going to proceed with my disputes. i received the replacement today for it to be worse than the one i just received. now i have three black and gray pressings of this record.not to mention this is a constant issue with her online store in regards to albums arriving split and bent and ripped. i’ve purchased her whole discography over time from her webstore and they are all split.it’s not just me, there’s tons of people on tiktok that have the same exact rip in christmas and chill that i do in the same exact place. multiple people received their dangerous woman with one side a little purple and the other side completely black. multiple people have received bent and split, ripped records from these recent drops.i just want my money back. i don’t understand why that is so difficult. i’m not doing the self service portal for a partial refund when this is the manufactures issue and not mine or any other customers.absolutely ridiculous. as much as i adore ariana i will never in my life order anything from her webstore again. customer service is atrocious.
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