Just awful. Ordered an item for my nephew (a massive Villa fan) at the end of November. After two weeks nothing had turned up, so I found the number to give them a call. Staff member replied that Hermes were sending item back, so they would send a replacement. Still nothing turned up so I contacted again. They did apologise and offered a refund which I accepted as the item now wouldn’t make it in time for Christmas. I’ve now just received an email saying they are refunding me 99p even though the item cost £11.49!! So…another call to make. Useless.
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Aston Villa Football Club is a professional football club based in Aston, Birmingham, England.
