Ordered a birthday gift for my partner two weeks before their birthday, I thought I’d give it some extra time in case there was issues with the post delays etc but was scheduled to come a few days after I placed the order. Was meant to be delivered by Hermes on a Wednesday 3rd of November, order was placed on a Saturday, however it didn’t come and the app said it would be delivered next working day, Friday. I waited but nothing came and no updates through Hermes, so emailed the customer team. I explained how I needed the item for a birthday gift for the upcoming Saturday and they started an investigation but Hermes didn’t get back to them. The birthday had passed so I said I’d like a resend of the items rather than a refund, few days had gone by and had no confirmation email and had to tell them again I wanted a resend and had to confirm my items and the order number again! This was a week ago and still no confirmation email that it has been dispatched so I emailed and they said to give them a few more days for it to be processed. Absolutely ridiculous, such a badly run company. Will be emailing to get a refund if not dispatched by the end of the week, I cannot believe it has taken almost a month to try and sort it out and still get nowhere! Do not bother buying from them as upsetting as it is since a lot of the products they sell cannot be found elsewhere, but will save you time, stress and money in the long run!
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Aston Villa Football Club is a professional football club based in Aston, Birmingham, England.
