Multiple experiences where a time sensitive customer service query has been ignored and never answered, despite chasing up multiple times.Over the summer I was instructed to email a specific address to stop a membership from auto-renewing. 4 emails requesting a cancellation and 2 weeks later, my membership auto-renewed against my will. Finally got a response and they had to issue a refund saying they "didn't know how it got missed".I have now been waiting 2 weeks for a response on a time sensitive ticket access query, which again I've tried chasing.For a big company that are making every effort to squeeze fans for every last penny, it is not acceptable to leave people unanswered, whether due to understaffing or incompetence.
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Aston Villa Football Club is a professional football club based in Aston, Birmingham, England.
