Absolutely awful and upsetting experience to date.Ordered an item that was in stock (and still in stock) nearly 2 weeks ago.So far the following has happened; 1. Item still hasn’t arrived and was meant to be delivered today as a birthday present for my son. 2. Communication with the team is very poor - they genuinely don’t listen to customer feedback and just do their own thing.3. Refunded the postage to say sorry for late delivery (not an acceptable remedy nearly 2 weeks later).4. When trying to gain more information on the delivery and a remedy, they randomly cancelled the order without any notice or discussion. So the item isn’t coming at all now.5. Provided a 50% off voucher to say sorry, but it doesn’t work on the item I wanted to reorder. 6. Then sent a link for a reorder of the item, but was the wrong one! 7. Continue to ignore emails and provide a remedy and solution, when it the customer service team who have messed up and over complicated the process so far.
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Aston Villa Football Club is a professional football club based in Aston, Birmingham, England.
