Very bad experience with Compasia.
Today 02 February 2026 it has been over a month,I was informed that payment would be made within 14 working days after the device was received. my 2 devices has been handed over and accepted with their referrence given MYCAM25085873 & MYSMMY25023094 but as of today (more than a month), I still have not received any payment.
customer service is completely unresponsive. I’ve reached out multiple times through the provided channels but no reply, no update, nothing.
customer service officer replied that payment is in process and will expected credit to my account latest by next week which is 25 January 2026 but until now 02 February 2026 I still haven't receive any payment. email checked about the payment status again customer service is completely ignore my email. This is becoming very frustrating.
2 devices references as below
1. CompAsia Order ID: MYSMMY25023094
Samsung Order ID: MY251214-54899519
2. MYCAM25085873
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CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one.
To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
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