I had one of the worst e-commerce experiences I’ve ever encountered with CompAsia.
I requested a refund before the item was even shipped, which should have been straightforward. Instead, I was met with slow replies, copy-paste responses, and constant resistance, despite the request being well within a reasonable window.
What really raised red flags:
No urgency or ownership from customer support
Repeatedly quoting T&Cs instead of actually helping
Inconsistent information depending on who replied
A promised refund timeline of 1–3 working days after device collection, which was not honoured
Only after I initiated a bank chargeback did their tone suddenly change and they finally started cooperating. That alone says a lot.
The device was returned sealed and untouched, fully documented, yet I still had to chase endlessly and involve my bank just to get my money back. A refund should not require this level of effort.
If you’re buying from CompAsia, be prepared:
If anything goes wrong, expect delays
If you need a refund, expect resistance
If you don’t push hard (or involve your bank), don’t expect results
I strongly recommend buying elsewhere unless you’re willing to risk weeks of stress and follow-ups for something that should have been simple.
Extremely disappointing experience.
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CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one.
To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
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