We recently had an interaction with EE store in marryhill dudley mall, there is so much miscommunication between staff at store and EE customer support people. Due to the misguidance by a staff member Wolfgang in store, I had to pay extra 30£ for broadband service which I was somehow convinced to have with my existing plan. I was told that I do not have to pay extra charges and broadband will be included in my existing plan but that was clearly a lie. Even they charged me in my cooling off period after cancelling the broadband service. The experience was pathetic and tiring as I had to contact store and EE customer support people multiple times and on top of that I had been put on hold for like ages before actually conversation. I hadn't any idea that I would be treated like this but it was clearly a nightmare.
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