I have been a happy customer for nearly a year, so believe I can now provide a reliable review.The food is of high quality and it's one of the very few out there that my cat's sensitive digestive system responds well to.The customer service is excellent and Eli goes above and beyond in responding to queries in a timely manner, making adjustments to the subscription and gathering feedback on the service and food.Initially, I had a poor impression of the service due to how the website works:- Taking details before I could see how much I would end up paying;- The lack of flexibility in seeing all the products available and their prices;- Not being able to fully customise my subscription.However, the customer service has always addressed my requests promptly and efficiently, and this experience has remained consistent for almost a year. Therefore, any website shortcomings have been fully compensated for by the faster-than-average customer service (compared to other cat food subscriptions) and their ability to resolve any issues. For this reason, I feel that five stars are still warranted.Additionally, the company asked for my feedback after I had been using Fuzzball for a while, which feels like they genuinely care about their customers and the level of service they provide.I have tried their litter and it was excellent, but I felt the bags were a bit too small. The price was competitive for tofu litter, but I have since found more affordable alternatives with comparable performance (pea husk).The shipping is fast and reliable - once my order is placed, I receive the parcel the next day with DPD.It would be wonderful to see some extra variety in the wet food section. Turkey would be a very welcome addition. Sadly, my cat doesn't do well with fish, despite devouring it, so I can only feed it occasionally.I can only wish that Fuzzball continues to grow and that other conscientious cat parents who want the best for their kitties give it a try - as I hope this company stays around for a long time.
Claim your business profile now and gain access to all features and respond to customer reviews.
Proper food for all catkind.
