I wish I could go lower. This company charges an exorbitant amount of money for their products and the delivery fee is crazy but then if they don't make the delivery they blame it on the facility and the facility blames iCare Gifts and nobody will do anything for you. I placed an order on Feb. 2nd that said if it was ordered before Feb 4, 2026 it would be delivered before Superbowl Sunday. It was not delivered so I called. There is no tracking on the order. They say the order is "In Progress" but nothing else. They said they can open a ticket but the facility has 16 days to respond. They say the facility has 30 days to make a delivery. If the person is released before the order is delivered they will not refund the money. This is a scam of the highest order! They take advantage of incarcerated individuals and the people who try to support them. They are the only company that someone can place an order through. It's so frustrating to do business with this company. If there was a competitor I would absolutely refuse to do business with this company. Having a monopoly should be illegal.
Claim your business profile now and gain access to all features and respond to customer reviews.
