Review Time
Terrible company purchase a package for my sister. I looked and seen a different name and called and asked why, I was asked did I put in a different id number. I never had to put her id number in, I screenshot how it said who I was shopping for before I push submit. Was told 7-10 business days for a refund. Called back and was told no refund request was put in. To wait another 7-10 business days. Just send it to your family members trust for food. They over priced and play stupid games. Safe yourself from the hassle.
The prices are way overpriced for the junk food they offer. Loved ones should be able to pick and choose their products individually. I cannot believe there is no entity that ensures fair prices and products like it used to be in the 80s. I will not be ordering anything from you this company ever.. it's bad enough that when someone we care about goes to jail for the stupid things they do, their loved ones are the ones that have to foot the bill. Phone calls, video visits, commissary and medical expenses. It's ridiculous and it's pure greed.
Terrible company purchase a package for my sister. I looked and seen a different name and called and asked why, I was asked did I put in a different id number. I never had to put her id number in, I screenshot how it said who I was shopping for before I push submit. Was told 7-10 business days for a refund. Called back and was told no refund request was put in. To wait another 7-10 business days. Just send it to your family members trust for food. They over priced and play stupid games. Safe yourself from the hassle.
I wish I could go lower. This company charges an exorbitant amount of money for their products and the delivery fee is crazy but then if they don't make the delivery they blame it on the facility and the facility blames iCare Gifts and nobody will do anything for you. I placed an order on Feb. 2nd that said if it was ordered before Feb 4, 2026 it would be delivered before Superbowl Sunday. It was not delivered so I called. There is no tracking on the order. They say the order is "In Progress" but nothing else. They said they can open a ticket but the facility has 16 days to respond. They say the facility has 30 days to make a delivery. If the person is released before the order is delivered they will not refund the money. This is a scam of the highest order! They take advantage of incarcerated individuals and the people who try to support them. They are the only company that someone can place an order through. It's so frustrating to do business with this company. If there was a competitor I would absolutely refuse to do business with this company. Having a monopoly should be illegal.
THE ONLY REASON THIS IS A STAR IS BECAUSE U HAVE TO LEAVE IT TO LEAVE A REVIEW. THIS ICARE IS A SCAM THEY STOLE MY MONEY & REFUSED TO RETURN IT. MY BROTHER RECEIVED NOTHING FROM THEM WHEN I ORDERED IT. TO SAVE YOUR TIME & MONEY DO NOT USE THIS SERVICE IM WARNING YOU ITS A SCAM.
I have ordered meals from Icare gifts for an incarcerated person for a full 2 years and have never complained. I also understand this is prepared in a prison, but I am paying above restaurant prices so when something is ordered it should be received, and if not the person receiving it should at least receive a free or extra item of their choice. So when I call about an item not delivered before Christmas with the meal, I get a person that just says yes mam, yes mam over and over but no answer to my question. So in this case customer service was an epic fail. It seems as though you get what they want to give or you just lose!!!!! I don’t feel that’s acceptable for me or the inmates.
For anyone who is reading this and is going to order... Make sure you use your credit card. The reason for this is because this company will NOT refund. So, it's call "icaregifts", right? With "gifts" in the name. Twice this has happened now. I purchased a large meal for a loved one as a gift. A surprise, like most gifts are. They did not end up giving her an item. Okay, so I contact them. Well, apparently, once a person accepts their meal they "sign off" on the meal and that is that. End of story. They apparently accept that the order is all there and correct. There are two major issues with that... One, they have the inmates standing outside in the freezing cold in a line, being rushed through and told to sign with all this information they have absolutely no time to read as other inmates are behind them and the guards are beyond rude and just wanting to rush this through. Two, how is an inmate supposed to know what is in a gift that I send them? Sure, I could tell them. But this was supposed to be a surprise. And I imagine a lot of gifts are surprises, right? Or does everyone know what their gift is before they get it? See where I am going? Especially when my loved one wanted me to "surprise them" with the food I picked out.This is an Aramark company. Here is the truth. This company only cares about giving the lowest quality that is acceptable and they can get away with for the highest money. They do not care about you, they do not care about the food, and they certainly do not care about your "loved ones" in there. They offer no customer service because they don't have to. Don't like it? Don't order. It's that kind of attitude that they have. They also know they have a monopoly on the place. Where else will you order from? Right?Anyway, they were missing literally some simple fries on one order and a piece of cake on another. Like a couple potatoes and some cake... really? I just had my company credit card do a charge back and got the $30 back for the entire meal, twice... So roughly $60 refunded now... I didn't really "want" that. I just wanted the fries and piece of cake that I PAID FOR.After the second time, it basically became where we gave up with surprises because that just can't happen. You better know what you are supposed to get and call them out on it since apparently they are so petty they short inmates food. Think about that. They will short change inmates food that is paid for so that their bottom line is higher. Absolutely disgusting. If you don't believe me, give them an email and pretend you need some customer support. See what type of "hospitality" you get. LOL! Good Luck! They just view inmates and their family as people who will lie, cheat, and steal. That will do anything to get something free and that "extra inch". At least that is their excuse as they turn around and DO THAT EXACT THING.The biggest take away from my long message here is this. They will NOT refund you. No exceptions. Period. They will steal from you. If it hasn't happened to someone who has ordered from them yet, well by God, it will. Lastly, USE A CREDIT CARD TO PROTECT YOURSELF. Do a CHARGE BACK. Chase, my card company, TWICE at the same place, didn't even argue with me one bit. Apparently they know this company is a scum and scam company. I'll just keep doing charge backs if they don't give me something that I paid for. If they eventually sprout another brain cell and block my card, well, I have a couple! The simplest solution here though is to just give a person what they pay for, and if an issue occurs, then give the same customer support you would except at any other type of establishment.
My finace is in Grafton Ohio. I thought the food was very good. The only thing we didnt like was the salad with the hot dressing it was gross. I would like to see some kind a cake for two. There are many birthdays, anniversary's, holidays and special events that this would be a big hit with. I think this would be a huge deal with everyone.
I ordered the boneless chicken wings package. Apparently it is prepared in the facility where he is incarcerated. The description of the meal is exaggerated. Sauce on the wings? None! No ranch or blue cheese dressing. No celery sticks. Soggy waffle fries. No substitutes for any of the missing items. The apple pie was not thoroughly cooked. I realize this is a prison, but I am also aware that I am paying restaurant prices and there is no refund. I will not be purchasing anymore meals through icare gifs in the future. I am very disappointed with the quality for the price.
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