For anyone who is reading this and is going to order... Make sure you use your credit card. The reason for this is because this company will NOT refund. So, it's call "icaregifts", right? With "gifts" in the name. Twice this has happened now. I purchased a large meal for a loved one as a gift. A surprise, like most gifts are. They did not end up giving her an item. Okay, so I contact them. Well, apparently, once a person accepts their meal they "sign off" on the meal and that is that. End of story. They apparently accept that the order is all there and correct. There are two major issues with that... One, they have the inmates standing outside in the freezing cold in a line, being rushed through and told to sign with all this information they have absolutely no time to read as other inmates are behind them and the guards are beyond rude and just wanting to rush this through. Two, how is an inmate supposed to know what is in a gift that I send them? Sure, I could tell them. But this was supposed to be a surprise. And I imagine a lot of gifts are surprises, right? Or does everyone know what their gift is before they get it? See where I am going? Especially when my loved one wanted me to "surprise them" with the food I picked out.This is an Aramark company. Here is the truth. This company only cares about giving the lowest quality that is acceptable and they can get away with for the highest money. They do not care about you, they do not care about the food, and they certainly do not care about your "loved ones" in there. They offer no customer service because they don't have to. Don't like it? Don't order. It's that kind of attitude that they have. They also know they have a monopoly on the place. Where else will you order from? Right?Anyway, they were missing literally some simple fries on one order and a piece of cake on another. Like a couple potatoes and some cake... really? I just had my company credit card do a charge back and got the $30 back for the entire meal, twice... So roughly $60 refunded now... I didn't really "want" that. I just wanted the fries and piece of cake that I PAID FOR.After the second time, it basically became where we gave up with surprises because that just can't happen. You better know what you are supposed to get and call them out on it since apparently they are so petty they short inmates food. Think about that. They will short change inmates food that is paid for so that their bottom line is higher. Absolutely disgusting. If you don't believe me, give them an email and pretend you need some customer support. See what type of "hospitality" you get. LOL! Good Luck! They just view inmates and their family as people who will lie, cheat, and steal. That will do anything to get something free and that "extra inch". At least that is their excuse as they turn around and DO THAT EXACT THING.The biggest take away from my long message here is this. They will NOT refund you. No exceptions. Period. They will steal from you. If it hasn't happened to someone who has ordered from them yet, well by God, it will. Lastly, USE A CREDIT CARD TO PROTECT YOURSELF. Do a CHARGE BACK. Chase, my card company, TWICE at the same place, didn't even argue with me one bit. Apparently they know this company is a scum and scam company. I'll just keep doing charge backs if they don't give me something that I paid for. If they eventually sprout another brain cell and block my card, well, I have a couple! The simplest solution here though is to just give a person what they pay for, and if an issue occurs, then give the same customer support you would except at any other type of establishment.
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