I have ordered meals from Icare gifts for an incarcerated person for a full 2 years and have never complained. I also understand this is prepared in a prison, but I am paying above restaurant prices so when something is ordered it should be received, and if not the person receiving it should at least receive a free or extra item of their choice. So when I call about an item not delivered before Christmas with the meal, I get a person that just says yes mam, yes mam over and over but no answer to my question. So in this case customer service was an epic fail. It seems as though you get what they want to give or you just lose!!!!! I don’t feel that’s acceptable for me or the inmates.
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