This company has inadequate customer service, and the only way to communicate is through email, which takes nearly all day for a response. I purchased merchandise, and the shipping carrier used also has poor service, only communicating via email and failing to provide a tracking number. They delivered the plush a week early without notice. I contacted customer service, but they refused to send another plush and are only offering a refund. I requested a full refund, including shipping, as the carrier's service has been very disappointing! This is the second time I've encountered this issue. Honestly, I won't buy from a shop that doesn't appreciate its fans and customers!
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