I had the most amazing experience with a staff member called Winny at the Mango Brent Cross branch.
It’s my mum’s birthday next week, and she had her heart set on a suit from Mango. I managed to buy the blazer, but the matching trousers were completely out of stock online and unavailable in stores. After searching everywhere, I found there was just one pair left in her size all the way in the Brent Cross branch, while I live in Manchester.
I called the store and spoke to Winny. She explained that store transfers aren’t something they usually do, but instead of just leaving it there, she went out of her way to check the stockroom and confirmed they had the trousers.
What she did next honestly shocked me she offered to go to the post office before work and send them out to me so they’d arrive in time for my mum’s birthday.
This level of kindness and effort is so rare. She didn’t have to do any of that, but she did. She kept me updated, sent me the receipt, and made sure everything was sorted.
Winny is an absolute asset to Mango. Because of her, I have so much respect for the brand, and I’ll definitely be shopping here more in the future.
More than 5 stars thank you so, so much. You’ve genuinely made my mum’s birthday.
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