Honestly the worst customer experience EVER! I have a gift card. I went to use it today and I got a message that said Gift Card Not Available. So I went to the website and had the typical useless bad chatbot experience and decided to call them. All the agent could do was tell me the same thing the website said but not why. She said that I did not have an account even though I have bought from them in the past so I made a new account so she could log a ticket. Then she went to look up my account and told me that there was an account with my email (even though she could not find it minutes earlier) but with my daughter's name and not mine. And that she could not find the account I just made and since my account had my daughter's name she could not log a ticket for me. Then I asked to speak with a supervisor and have been on hold for over 30 minutes. My family got me a gift and I can't use it. Fanatics is HORRIBLE!
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