shop.nhl.com

2.2
2.2 Based on 115 reviews

The official National Hockey League website including news, rosters, stats, schedules, teams, and video....

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Average Rating

2.2

/
5

115 Reviews

5 Star
24%
4 Star
3%
3 Star
3%
2 Star
4%
1 Star
67%

All Reviews

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Review Time

Jeff Warren
Leave it to Fanatics to get the details wrong. Ordered custom Detroit Red Wings Breakaway home jerse

Leave it to Fanatics to get the details wrong. Ordered custom Detroit Red Wings Breakaway home jersey with YZERMAN/19 and the C. Not only did they put the C on the right chest rather than left, the famous Red Wings nameplate type isn’t right either. It’s set in a curve but it’s not the proper arched lettering, even though that’s what the site shows in the mockups. I should have known better.

1
Date of experience: Feb 14, 2026
Consumer
I spend $62 on a sweatshirt from NHL Shop. The fit is just off and not true to size, especially for

I spend $62 on a sweatshirt from NHL Shop. The fit is just off and not true to size, especially for the price point. I was also very disappointed to find out after purchasing that it was ‘final sale’ with no returns or exchanges allowed. For $62, I expected much better quality and transparency. The only redeeming quality is the Tampa Bay Lightning logo, but overall I would not order from NHL Shop again.

1
Date of experience: Feb 09, 2026
Imelda Kelly
Error with personalization and poor service

The cup I ordered was meant to be personalized, but it wasn’t. I also ordered a wallet that arrived but wasn't secured properly. Due to high winds, it likely blew away. When I reached out, I was told it wasn’t their responsibility and to contact the shipping company. The shipping company directed me back to the seller. They suggested calling a different department on another day regarding the cup issue. With only two days until Christmas, their indifference was frustrating. Additionally, another item I ordered was out of stock. I will not be ordering from this service again!

1
Date of experience: Dec 23, 2025
Danna B.
Never ordering from this service again.

The cup I received was supposed to be personalized, but it wasn't. I ordered a wallet that arrived but wasn't secured properly. Due to strong winds, it likely blew away. When I contacted them, I was told it was not their issue and to reach out to the shipping company. The shipping company sent me back to the seller. They advised me to call a different department about the cup issue on another day. With only two days until Christmas, they seemed indifferent. Furthermore, another item I ordered ended up being out of stock. I won't be placing any more orders with this service!

1
Date of experience: Dec 22, 2025
Clayton L.
Prepare to never receive your items

I ordered a hoodie on November 23, 2025, and still haven't received it, with no idea if I ever will. Yes, I'm in Europe, but I sent a larger package overseas that arrived in a week and a half. It's as if they're sending the hoodie from another planet. Need support? Good luck with the AI that ignores all inquiries. I'd rather buy a knockoff at this point.

1
Date of experience: Dec 22, 2025
MercuryNight
Second order was perfect!

I ordered for the second time, and once again everything was perfect. The product quality was top-notch, and the delivery was smooth. I don't understand the negative reviews; perhaps they faced complications with delivery. For me, it's a solid 10 out of 10. Thank you!

5
Date of experience: Dec 18, 2025
Milo W.
Avoid making purchases here!

The item was reported as 'lost in transit', although the carrier never received it. I was made to wait an additional three days, and when they finally placed a replacement order, it still hadn't shipped after ten days. When I requested a cancellation and refund, they claimed it was 'too far along' in the process. To top it off, it was a non-returnable item, leaving me without a Christmas gift for my child and out $50. If the item never ships, I won't waste time with their customer service; I'll just file a chargeback. Better to find a reputable site instead.

1
Date of experience: Dec 08, 2025
Sean
Avoid buying anything!

DO NOT PURCHASE ANYTHING!!! I mean it! The items are cheap, subpar quality, and grossly overpriced. My $100 order was worth maybe $5. Just don't buy!

1
Date of experience: Nov 06, 2025
Melvyn
Don't trust the 'Free Delivery' claims

I purchased a jersey that claimed 'FREE DELIVERY ON THIS ITEM' and 'FREE DELIVERY ON ORDERS OVER $80.00'. However, I was charged $12.99 for delivery despite my order totaling $130. It's nearly impossible to reach anyone by phone, as all numbers lead to a recorded message. To me, it feels like they just took $12.99 from me. NEVER AGAIN.

1
Date of experience: May 12, 2025
Extra charges for poor delivery

Delivery time to EU countries was advertised as 3-5 days, but it took 13 days in the end. This was after paying $25 for shipping. They seem to be trying to make extra profit by using a cheap courier for an already overpriced item.

2
Date of experience: May 01, 2025

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Business Details

  • The official National Hockey League website including news, rosters, stats, schedules, teams, and video.

  • language https://shop.nhl.com

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