I would give zero stars if it were possible. We purchased four toothbrushes based on our dentist's recommendation for the entire family. After five months, my wife's toothbrush began to have charging issues. We reached out to customer support and, after many exchanges and providing all necessary documents, we sent the item back. Instead of promptly sending a replacement, they insisted on receiving the old one at their warehouse first. The turnaround time has been frustrating, as we initiated the process on December 12, and the toothbrush was received over two weeks ago, yet customer service has gone silent. While I understand some delays during the holiday season, we still haven't received a replacement. I had a previous issue with another brand years ago, and their customer service was vastly superior; they apologized and sent a replacement immediately. It feels like the customer service department here is no longer committed to maintaining a good reputation. I've informed our dentist about this experience. My recommendation is to seek alternatives if you want reliable customer support. If you're tempted by lower prices (this brand seems to be on sale often—perhaps for a reason), think twice before purchasing here.
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The official online shop for Oral-B UK. Why buy from the Oral-B Shop? Free 1-Year Extended Warranty, 30-Day Money Back Guarantee, Special Offers, After-Sales Service from Oral-B & Free Standard Delivery on All Orders Over £45. Your perfect clean starts with Oral-B.
