I'm conflicted about my experience. I was in chat support, and it took longer to connect than expected. Initially, it showed a wait time of 28 minutes, but I had to wait longer. The representative did help with my issue (temperature drop between layers), but I'm still waiting for a response from the forum admins regarding my ban. While I was satisfied with the support person (4 stars), the overall situation has left me unhappy (1 star).
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Prusa Research is a 3D printing company based in Prague, Czech Republic. It was founded by Josef Prusa, one of the core developers of the Open Source project RepRap.
