I invested a significant amount in a high-quality pan set due to the advertised 10-year warranty. These pans are only 3 years old, and I've taken great care of them, yet the non-stick surface is peeling. I reached out to the support team, but they claim I'm not covered under the warranty, which makes no sense. I've sent numerous emails with no resolution. How can I not be covered when the warranty is for 10 years? I am very frustrated and need answers. UPDATE - I received a call stating that we are indeed covered by the warranty. However, despite providing evidence of the peeling, they want us to return the pans for a replacement which will take 10 to 15 days. How can we manage without our pans during that time?
Claim your business profile now and gain access to all features and respond to customer reviews.
Proudly supporting households for almost 70 years, Tefal® is committed to making everyday life easier with clever, practical solutions designed around real consumer needs. Whether it’s for cooking, taking care of your linen, or your home, Tefal’s® life-proof innovations make you more available for the family moments that really matter, with products that guarantee the right results in less time and with less effort, making a positive difference in the home by being smarter together.See more
