The cost of the entrance tickets made me expect a very different experience. The woman who checked our tickets did so through glass (we do not bite), very unfriendly. I asked her for a map but was waved aside with ‘over there’. No maps were available which is problematic as the layout of the zoo is very confusing. The zoo looked shabby, building works going on everywhere, enclosures closed, educational material looked gaudy and brash, the theme park approach (eg the lion enclosure) makes no sense (I was interested to see lions not visit Southall, no need I live next door), refreshment vans closed, etc. I had an utterly disappointing visit and felt really low when leaving. I would not recommend a visit, as the zoo is a very poorly curated and needs major reorganisation.
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