shop.zsl.org

2
2 Based on 12 reviews

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2

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5

12 Reviews

5 Star
0%
4 Star
17%
3 Star
17%
2 Star
17%
1 Star
50%

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Review Time

Winifred P.
Not the Zoo

Not the Zoo, we never got there, but the booking process with See tickets.As a member I bought £68.20 tickets for 2 adults and two children under 3 with £4.30 Refund protection. Come the day one adult had sprained their ankle and could not walk, making the outing impossible. It turns out the refund protection only covers bereavement, train strikes, medical sick note (how easy is it to see your GP?), military service.. So no cover, so Boo to the Zoo and the ticketeers.

1
Date of experience: May 15, 2024
1MLGKingOnLy22
Expensive and disappointing.

Full priced entry for 1 Senior, 1Adult, 1 x 17year old (classed as an adult) and 1 x 14 year old amounted to £117! Pre-booked via Network rail 2 for 1 offer and paid £87. Still very expensive in my book. I remember the zoo from my 1950's childhood and I must say that it is a shadow of its former self. I understand that the Victorian idea of animals for entertainment has now morphed into animal conservation. Very laudable but it makes for a poor visitor attraction. You won't see any elephants, rhinos, big hippos, bears, or chimpanzees. Just a tiger and a couple of lions. No other big cats. Penguins are still there and a couple of giraffes and a few other animals such as Llamas. Monkeys are present but not many different types. The new monkey enclosure was closed to 'give the monkeys a rest'. Lots of empty enclosures. The Butterfly house is one of the smallest I have visited and there are better examples elsewhere. The childrens' area has some goats for petting - available at any childrens' petting zoo for a fraction of the price of the zoo entry cost. On entry the staff immediately confront you to have photographs taken which they hope to sell to you when you leave. I found this annoying. All refreshments are expensive - £19.50 for three ice-cream cones and a small ice-cream sundae. The shop is basically selling cuddly animal toys and other cheap trash. There are better zoos available, try Edinburgh.

2
Date of experience: Sep 05, 2022
kidd66
Needs better organization

Needs better organization. Prices are high for what it is.

3
Date of experience: Jul 12, 2022
Orlando B.
Had a great time with the family

Had a great time with the family, could’ve been cheaper but was good

4
Date of experience: Jun 20, 2022
Kailey Johnson
Needs major reorganisation

The cost of the entrance tickets made me expect a very different experience. The woman who checked our tickets did so through glass (we do not bite), very unfriendly. I asked her for a map but was waved aside with ‘over there’. No maps were available which is problematic as the layout of the zoo is very confusing. The zoo looked shabby, building works going on everywhere, enclosures closed, educational material looked gaudy and brash, the theme park approach (eg the lion enclosure) makes no sense (I was interested to see lions not visit Southall, no need I live next door), refreshment vans closed, etc. I had an utterly disappointing visit and felt really low when leaving. I would not recommend a visit, as the zoo is a very poorly curated and needs major reorganisation.

1
Date of experience: Jun 14, 2022
Jemma
It’s simply not ok to keep wild animals…

It’s simply not ok to keep wild animals in boxes, cages or otherwise!

1
Date of experience: Jun 05, 2022
_BozoGaming78
Sad to see

Visited ZSL yesterday, and I felt so bad for the animals that we left early. The animals looked so forlorn, there was no interaction, and to be honest, I think all the enclosures are too small and boring for them. I was really sad to see the vultures - they were looking at the sky through wire netting. Its only big enough to be a petting zoo, really.

1
Date of experience: May 26, 2022
Gerald M.
Very Disappointing.

Very Disappointing.Took the grandchildren to ZSL Whipsnade. Nearly £100! No mention at time of booking that there were no lions, cheetahs, seals... A lot of animals we used to see there are no longer there for various reasons. This should have been made clear at time of booking.

3
Date of experience: May 07, 2022
Art P.
Not what it once was!

like many others, feel the zoo has certainly gone down since my last visit. shame, has the ability to be a marquee attraction in london as it used to be!

2
Date of experience: Apr 14, 2022
Bryony
Poor

Poor. Could count on my one hand how many animals we got to see. Hugely disappointing. Run down zoo - seems all the money being ploughed into the zoo is going on the new monkey enclosure. None of the interactive units worked. The whole site is run down. Overpriced and very disappointing.Whipsnade is far better than the London experience.

1
Date of experience: Feb 07, 2022

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