Re-writing this and re-rating after many e.mail exchanges with Shop and Scan. I was confident that this would be sorted quickly, but having wasted hours trying to solve the problem myself, we get basic replies from SnS that mean they aren't even reading the messages we send them. This is in my wife's name, but she can't delve into the workings of Windows, so it is down to me, and I have changed every setting I can.The App, which we have used on this Windows 11 desktop for 4 years, stopped working after a Security update on 9th. December 2025. I have removed this update but it didn't solve the problem.I've switched off Microsoft Defender (briefly), altered settings I can't even remember, used Microsoft Edge in IE mode - doesn't work at all.We are transmitting from a very old Windows 7 laptop which is updated to Windows 10. It is obsolete, has very low memory, takes about two hours to get to a stage where it can transmit via the App (proves the scanner and cable are working), but the main fear is that the laptop power cable is frayed and has exposed wires, so this isn't a long term solution.So I keep e.mailing, they keep saying we have transmitted so there can't be a problem.... and we get nowhere. When they reply to Trust Pilot reviews they ask for more information via Trust Pilot, but there is no way to respond.We thought we were a community - obviously not. Sad !
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