Review Time
I've been with them for almost 15 years but the archaic software and hardware is letting the system down. I thought the CTWS issue was just me, and got a new clicker - but it's the same issue. The clicker only works when I am using an ancient laptop I'm about to trade in so soon I won't be able to submit my codes at all. The rewards are pitiful.
I do the majority of my shopping at a "refill" store and they won't even consider adding this to their system. This is craziness, as they are supposed to be tracking trends. Very disappointing.
I've been with them for almost 15 years but the archaic software and hardware is letting the system down. I thought the CTWS issue was just me, and got a new clicker - but it's the same issue. The clicker only works when I am using an ancient laptop I'm about to trade in so soon I won't be able to submit my codes at all. The rewards are pitiful.I do the majority of my shopping at a "refill" store and they won't even consider adding this to their system. This is craziness, as they are supposed to be tracking trends. Very disappointing.
I can’t understand how in this day and age, you don’t support Apple Mac for transmission? Or have an app for scanning / transmitting. I have an old laptop that’s only for shop and can but now even that’s giving up and needs to go and it looks like I need to leave you after nearly 20 years. I don’t want to as the vouchers are handy for Christmas! Even though they are nowhere near as rewarding as they once were but still. Is there any plans to support Apple?
dreadful support for anything remotely like a modern computer. Kantar are completely disinterested in putting in the much needed and overdue updates needed for the 21st century. How this company continues to exist is impossible to understand. The lack of ability to use a windows 11 computer is on going and not something I have just now experienced.
Was using shop and scan with windows 11 perfectly until a ctws error code appeared. Contacted support and they told me to use ms edge in compatibility mode. Worked fine until website would not respond and crash. I then stopped transmitting and few weeks later rang them up and they told me that they are currently working on a fix for the ctws error since it has affected many people and the lady told me to use chrome with an extension installed. The extension works but it doesn't even transmit! Outdated technology and they clearly haven't updated anything to fix the problem. Even on their website they are still displaying a messge saying that on 10th october 2025 they are closed! Get a grip ShopandScan and fix your outdated systems!
Re-writing this and re-rating after many e.mail exchanges with Shop and Scan. I was confident that this would be sorted quickly, but having wasted hours trying to solve the problem myself, we get basic replies from SnS that mean they aren't even reading the messages we send them. This is in my wife's name, but she can't delve into the workings of Windows, so it is down to me, and I have changed every setting I can.The App, which we have used on this Windows 11 desktop for 4 years, stopped working after a Security update on 9th. December 2025. I have removed this update but it didn't solve the problem.I've switched off Microsoft Defender (briefly), altered settings I can't even remember, used Microsoft Edge in IE mode - doesn't work at all.We are transmitting from a very old Windows 7 laptop which is updated to Windows 10. It is obsolete, has very low memory, takes about two hours to get to a stage where it can transmit via the App (proves the scanner and cable are working), but the main fear is that the laptop power cable is frayed and has exposed wires, so this isn't a long term solution.So I keep e.mailing, they keep saying we have transmitted so there can't be a problem.... and we get nowhere. When they reply to Trust Pilot reviews they ask for more information via Trust Pilot, but there is no way to respond.We thought we were a community - obviously not. Sad !
After almost 15 to 20 years of doing this the rewards have never increased. have they heard of inflation?The vouchers are varied but over 5 -6 weeks to earn £10They have never updated the shopping scan book so a lot of shops have long gone which to be honest makes no difference anyway. And do they read the receipts?
signed up and for a couple months for them to then say i don’t fit their evolving criteria so closed my account, i then sent an email to ask if this was an error on their part to get a very blunt email back saying unfortunately “we will not be reinstating your account”
Used to love taking part in Shop and Scan and liked the vouchers and I found the feedback we receive (newsletters etc) interesting but since upgrading to Windows 11 I have not been able to transmit. Have spent hours with their IT Dept (and my own) to no avail. They've said try to transmit every so often but I'll probably give up now.
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