I will never use this service again. I had a shipment sent from the US, and there was zero communication to inform me that it had been delivered. This shipment was valued at USD 1000 and was delivered to the wrong address. When I inquired if the team could correct this or use the insurance I believe I paid for, I was told there was nothing they could do. It's baffling how they cannot assist a loyal customer after many years. I am now canceling my account and will never use this service again. The company should reconsider how they treat their customers. I highly recommend looking for another option; their digital journey is frustrating and unreliable. You've been warned.
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