I used this service frequently over the years, but they have recently dropped the ball. They left a package at the doorstep without ringing the bell, despite people being home. The package disappeared, and when I inquired, they simply provided a photo of it on the doorstep. When I asked if hand delivery was part of their terms, I received the same reply. I just want my package back. Now I have another package delivered to their office that may also be missing. As a customer, I will find another delivery company.
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