I recently purchased from Atorie. My experience was just straight up scrappy at best. Order placed 7th of February. Order confirmation email received straight away. Reached out to Atorie support on the 13th of February as no shipping confirmation email had been received, no updated on the order were received. Literally nothing even saying that the order was being processed or hey, the order has been shipped. 6 days later (19th of February) they responded to our email from the 13th of February (6-days to get a response from support - that's new industry level slop). They proceeded to state that the order was already shipped, but failed to update our order with the tracking information, just hey it should arrive during these dates but there may be delays.Upon receiving their email on the 19th of February, I immediately emailed them back asking for the shipping information so we could keep ourselves updated.It's now been 5-days since I sent the initial email asking for the shipping details....4th of march, still no email from support but got an email form their Shopify system saying the product had now been shipped and had the shipping tracking number. I'm sorry, they said they had already shipped the product in their previous support email but the evidence supplied directly contradicts it.I don't know how these guys are in business but Atorie has to be the dodgiest online retailer. 1/5 for rating. Do not recommend them at all! This company is full of lies, extremely slow support if you're lucky to get a response. They will say one thing and supply their own evidence directly contracting their claims - do not fall for their advertising on Tiktok.
Claim your business profile now and gain access to all features and respond to customer reviews.
