Review Time
It took six weeks for the coat to arrive with absolutely no follow up from the company through email. It did not fit and I emailed them six times with absolutely no response wishing to return it. I filed the dispute with my credit card and it took them three weeks to respond to my credit card. I am going to be out close to $400 for a coat that my child does. I look like the Grinch in and is about four sides too big this has been an absolute awful experience.
It took six weeks for the coat to arrive with absolutely no follow up from the company through email. It did not fit and I emailed them six times with absolutely no response wishing to return it. I filed the dispute with my credit card and it took them three weeks to respond to my credit card. I am going to be out close to $400 for a coat that my child does. I look like the Grinch in and is about four sides too big this has been an absolute awful experience.
I can confirm Atorie is not a scam i have purchase 2 leather bags from them and the quality is outstanding .i and from the UK so shipping took time around 32day to be precise i have since ordered another bag . so anyone reading if your not in a hurry for an item then please buy from them, i would highly recommend them .my only grumble is that they are very slow when you need information but there AI does talk you trough things.
I placed an order on 2.1.26 and their confirmation email stated: "We're working with our ateliers to deliver your order as soon as possible. Please note processing time is 3-5 days."I contacted customer support 2.10 and 2.13 seeking shipping info. They responded 2.18 reiterating the 3-5 day processing in spite of it being significantly beyond that and said my package had shipped and was due between 2.18-2.22. On their site, the order information never changed or provided info about shipping. I contacted customer service again 2.21 and 2.23 when I still had no information. They have not responded. Today, 2.26, I received the shipping notice that my package was in transit starting on 2.24, way after customer support told me it was in transit, currently due 3.3-3.5 So far beyond their stated processing/shipping times with no explanation or further customer support. So, so disappointing.I'm scared of how long a return/refund would take if I need to request it given how terrible the customer support and processing times were.
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